PTC/USER Organizational Information
What is PTC/USER?
PTC/USER is the independent voice for users of software produced by PTC of Needham, Massachusetts. PTC/USER is the sole entity recognized by PTC as the official worldwide representative of its customers.
Is PTC/USER part of PTC?
No. We are an independent, not-for-profit corporation, organized by volunteers from companies owning PTC products.
What is PTC/USER's mission?
PTC/USER has a three-fold mission:
- Support customers of PTC through our extensive network of dedicated users. These communities get together through Regional User Groups (RUG's,) meet at PTC Live Global and exchange over 100,000 email messages a year through our worldwide Forums.
- Educate - Through our file library and our participation in PTC Live Global events helping vet the content for these events.
- Advocate - Through an annual executive meeting with PTC management and through our Technical Committees.
What are the Technical Committees?
We also sponsor Technical Committees (TCs). The committees are composed of volunteers from the membership, who work closely with PTC's Product Managers (PLMs) to direct future software development. This has been a very successful program, with approximately 80% of member suggestions appearing as product enhancements. Committees meet several times each year, including at least one meeting in Boston, to facilitate interaction with PTC's development staff.
Does PTC/USER have local groups?
There are approximately 70 regional user groups worldwide associated with PTC/USER. These independent organizations create the opportunity for Creo (formerly Pro/ENGINEER,) Windchill, Arbortext, Integrity, Servigistics, and other users in a city or region to meet with each other and exchange information.
How do members communicate?
In addition to meetings and conferences, PTC/USER operates an extensive network of discussion forums over the Internet. These forums utilize web and e-mail software to allow members and non-members alike to share news and technical information.
Who can join PTC/USER?
Anyone who owns, or works for a company that owns, at least one seat of a PTC product may join.
Why should I join PTC/USER?
By joining PTC/USER, you can participate in our discussion forums and Technical Committees.
How much does membership cost?
Membership is free.